Frequently Asked Questions

Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us.

Orders

How do I place an order?

Simply browse our store, add your favourite items to your cart, and proceed to checkout. Follow the prompts to enter your details and complete your payment.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to modify or cancel it.

Will I receive a confirmation after ordering?

Yes! You will receive an order confirmation email shortly after placing your order. Please check your spam folder if you don't see it in your inbox.

Shipping & Delivery

Where do you ship to?

We currently ship to all states and territories within Australia.

How long does delivery take?

Standard delivery typically takes 5–8 business days. Express options may be available at checkout. Please refer to our Shipping and Delivery page for full details.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Use this to track your parcel via the carrier's website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused and in their original packaging. Please visit our Refund Policy page for full details.

My item arrived damaged. What should I do?

We're so sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damaged item, and we'll make it right.

How long does a refund take?

Once your return is received and inspected, refunds are typically processed within 5–7 business days to your original payment method.

Products

Are your products safe for pets?

Absolutely. We carefully select all products with pet safety as our top priority. However, always supervise your pet with new products and follow the manufacturer's guidelines.

Do you restock sold-out items?

We do our best to restock popular items. You can sign up for restock notifications on the product page, or contact us to enquire.

Still Have Questions?

We're happy to help! Reach out to us via our Contact Us page and our team will get back to you within 1–2 business days. 🐾