Privacy Policy
Last updated: April 2026
At The Furry Nest, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, and billing/shipping address.
- Payment Information: Credit card details processed securely through our payment provider. We do not store your full payment details.
- Technical Data: IP address, browser type, device information, and browsing behaviour on our Site (via cookies and analytics tools).
- Order Information: Details of products purchased and transaction history.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Improve our website and product offerings
- Send promotional emails and offers (only if you have opted in)
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers (such as shipping carriers and payment processors) solely to fulfil your order. These parties are obligated to keep your information confidential.
4. Cookies
Our Site uses cookies to enhance your browsing experience, analyse traffic, and personalise content. You can control cookie settings through your browser. Disabling cookies may affect some features of our Site.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under Australian Privacy Law, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.